Training
'Making Hospitals Work’ Training Program
Operasee’s ‘Making Hospitals Work’ Training Program has been developed specifically to provide Healthcare organisations with a core team of staff capable of leading Design/Improvement transformation projects and also applying the science to the Operations management of services.
The purpose of our program is to deliver successful project(s) following the scientific method within the student’s organisation.
To achieve this our program is not just a classroom training program - which at best can only deliver student awareness of the classroom content - as this does not correlate to demonstrated competency. This competency requires skill (not just knowledge) to enable implementation of changes on real processes. (De Bono’s definition of Operacy).
Our evaluation methodology consists of a four-step process employing our scientific method to evaluate the student’s learning process and progress towards competency as demonstrated by a number of data collection activities throughout the process of pre-workshop activities, off line workshops, examination, workplace action delivery and coaching sessions to workplace project delivery and certification.
This data also provides an insight into the current organisational readiness for change.
The synthesis of the analysis allows us to gain understanding of Individual, organisational and contextual influences on students.
This insight, throughout the process, assists in increasing the likelihood of students achieving a demonstrated competency via successful project completion.
Competency assessment will be by review of delegate’s agreed workplace projects/workstreams following the final workshop.
Prior to the commencement of the course the delegates are required to read the trainer’s (Ian Taylor and Marc Baker) publication ‘Making Hospital Work’.
The maximum number of delegates is limited to seven to enable effective learning and group discussion.
The program
- Meet delegates, as a group, to discuss expectations and obtain the ‘Voice of the Customer’ (0.5 day)
- Workshop #1: ‘Making Hospital Work’ (2 days)
- Workshop #2: ‘Scientific Operational Management in Healthcare’ (1 day)
- Workshop #3: ‘Scientific Improvement of Healthcare processes’ (1 day)
- Final Assessment (1 day)
Detailed course content
Scientific System Design: Making Hospitals Work
1) What is Lean?
2) Introduction to A3 thinking
3) The BIG problem
4) Patient Routing Analysis
5) Demand Mapping
6) Visualising the Current State
7) The Target Condition
8) Root Cause Analysis
9) Takt, Flow, Pull and the Pacemaker
10) Designing the Future State
11) Transition Planning & execution
Scientific Operational Management in Healthcare
1) Scientific Operational Management Overview
2) The Needs of a Good Ops Manager
3) The Business Fundamentals
4) Goal Alignment
5) Visual Management
6) Meaningful Measures
7) Understanding Variation
8) Cause and Effect
9) Countermeasures
10) Planning
11) Standardisation
Scientific Improvement in Healthcare: Detailed Process Design
1) Process Design and Improvement
2) The 4 Step Design Process:
- Initial Design Process
- Mocking Up the Process
- De-bugging the Process
- Standardising the Process
3) Identifying Types of Waste
4) 5S Workplace Organisation
5) Delegate Project Discussion and Selection